At Arbo Healtho Health, we are committed to providing high-quality healthcare services and ensuring the satisfaction of our users. We understand that there might be situations where refunds are necessary. This Refund Policy outlines the conditions under which refunds will be considered and processed.

Doctor Consultations and Telemedicine: a. If you are dissatisfied with a virtual doctor consultation or telemedicine session, you may be eligible for a refund. To request a refund, you must provide a valid reason for your dissatisfaction within 24 hours of the consultation. b. Refund requests will be evaluated on a case-by-case basis. Factors such as the nature of the consultation and the quality of service provided will be considered. c. If a refund is approved, the amount refunded will be at the discretion of Arbo HealthO Health and will be processed within [X] business days. 2. Ambulance Booking: a. Refund requests for ambulance bookings will be considered in cases where the booked ambulance did not arrive or there was a significant delay due to reasons beyond your control. b. To request a refund for an ambulance booking, you must provide proof of the booking and details about the incident within [X] hours of the scheduled time. c. Refunds for ambulance bookings will be processed after a thorough investigation to confirm the validity of the claim.

E-Clinic Services: a. Refunds for E-Clinic services such as medical report uploads, prescription renewals, and personalized health plans will be considered in cases of technical errors or failures that prevent the successful completion of the service. b. You must report the issue within [X] days of the attempted service in order to be eligible for a refund. c. Refund eligibility will be determined based on verification of the reported issue. 4. Unauthorized Charges: If you notice any unauthorized charges on your account related to Arbo Healtho Health Health services, please contact us immediately. We will investigate the issue and if it is confirmed that the charges were indeed unauthorized, a full refund will be issued.

How to Request a Refund: To request a refund, please contact our customer support team at [customer support email or phone number]. Provide detailed information about the service in question, the reason for your refund request, and any relevant documentation. 6. Refund Processing: a. Once your refund request is received, it will be reviewed by our team. b. If the refund is approved, the refund amount and processing time will be communicated to you. c. Refunds will be processed using the same payment method used for the original transaction, unless otherwise specified.

Changes to Refund Policy: Arbo Health Health reserves the right to modify or update this Refund Policy at any time. Any changes to the policy will be communicated on our website. It is your responsibility to review this policy periodically to stay informed about our refund practices.